Refund policy
Return & Refund Policy
Returns
We offer a 15-day return policy on eligible products. To qualify, items must be unused, in their original packaging, and in the same condition in which they were received.
Non-returnable items
- Personalized products
- Gift cards
- Items damaged due to misuse
- Clearance items
Refunds
After we receive and inspect your return, refunds will be processed within 5–7 business days to the original payment method.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with photos.
Return Process
Email:
support.firsttechstore@gmail.com
Include:
- Order Number
- Product Name
- Photos
- Reason